Contact Our Support Specialists
Our support centre is available to help with account questions, verification, payments, technical issues or general feedback. If you need assistance our team can guide you through account checks, bonus enquiries and security concerns, and explain what is authorised or required by the organisation to process requests. For speedy help, contact us via email, phone or live chat and we will respond as quickly as possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 live support) |
| General enquiries | [email protected] (Mon-Fri response) |
| Affiliate enquiries | [email protected] (partnerships & tracking) |
| Phone | +44 20 7946 0823 (for urgent account queries) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred way to handle detailed requests, account queries and any cases that need documents or explanations. Please send your message to [email protected] with a clear subject line and up-to-date contact details. That helps us prioritise and respond faster and avoids delays caused by missing information, allowing us to resolve your issue more quickly.
Submit Your Inquiry
Response Time
Need help? The Betnow support team aims to respond to most enquiries within one business day. Simple questions are usually resolved quickly, while more complex cases, such as verification or payment investigations, may take longer depending on their nature and any third-party checks required. If your issue is urgent, please state this in your message and we will prioritise it where possible.
Feedback
We want your feedback. Please share any suggestions, ideas or issues you spot while using the site so we can improve. All submissions are reviewed carefully by our team and used to refine features, fixes and promotions, helping us deliver a smoother, fairer and more enjoyable experience. Your input really helps shape future updates.