Betnow Casino Privacy Policy
This Privacy Policy explains how Betnow collects, uses and protects personal information when you register, play or place bets with us. We take your privacy seriously and set out below the types of information we gather, how we use it, who we may share it with, and the choices you have about your data.
Types of data we collect
We collect information you give us directly and data gathered automatically when you use our services. This includes account details, identity and verification documents, payment and transactional records, device and technical data, and interactions with our site and customer support.
Personal data
Personal data includes your name, date of birth, contact details, identification documents and any other information you provide to verify your identity. We use this to create and maintain your account, confirm eligibility to use our services and to comply with verification checks when required.
Technical data
We record technical information such as IP address, browser type, device identifiers, operating system, and log files. This helps us maintain security, prevent fraud and ensure the platform runs smoothly on desktop and mobile.
Transactional data
Transactional data covers deposits, withdrawals, bet history, game play, account balances and payment method details. We retain transactional records to process payments, resolve disputes and meet our regulatory and reporting obligations.
How we use your information
We use your data to provide and improve our services, process payments, carry out identity checks, detect and prevent fraud, handle support requests and communicate about your account. We may also use anonymised or aggregated data for analytics and service development.
Data protection practices
We use reasonable technical and organisational measures to protect personal information, including secure connections, access controls and encryption where applicable. Access to personal data is limited to authorised personnel and third-party providers who need the information to perform services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, measure site performance, deliver basic functionality and show relevant content. You can manage cookie preferences via your browser settings or the cookie controls on our site. Disabling certain cookies may limit functionality.
User rights
You have rights to access, correct and request deletion of personal data we hold about you, and to object to certain processing in accordance with applicable law. To exercise these rights, contact us using the details below. We may ask you to verify your identity before actioning requests.
Access, correction and deletion
If you wish to view, update or remove information, please contact [email protected]. We aim to respond to requests promptly and will explain any reasons for retaining data, for example to meet legal or accounting obligations.
Information sharing and third parties
We share data with service providers such as payment processors, identity verification services, fraud prevention partners and analytics providers. We may also disclose information to comply with legal obligations or to protect our rights. We do not sell your personal information to third parties.
Privacy policy updates
We may update this policy from time to time. When we make significant changes we will publish the revised policy on our site and include the effective date. Continued use of our services after changes indicates acceptance of the updated policy.