Responsible Gambling

At Betnow we are committed to safer gambling. We want every player to enjoy betting and casino entertainment in a controlled way, so we provide clear tools and practical information to help you manage your activity, protect your finances and take a break whenever you need one.

Player protection principles

We aim to make responsible gambling straightforward. We promote responsible play, treat requests for support seriously and act promptly if we suspect a customer is at risk. We respect privacy and handle all intervention and account actions with discretion.

Activity-control tools

You can control your activity using a range of tools. These include deposit limits, loss limits, session time limits and account breaks. Use these controls to keep play within comfortable boundaries and reduce the chance of impulsive decisions.

How to set controls

Limits can usually be applied from your account settings or by contacting our support team. You can increase or decrease limits, but increases may be subject to a cooling-off period. If you need immediate help, ask for a temporary suspension while we review your request.

Deposit limits

Deposit limits let you cap how much you add to your account over a day, week or month. We recommend setting a limit that fits your personal budget. You can lower limits at any time and increases will often be staged to allow a period of reflection.

Loss limits

Loss limits help you manage how much you are prepared to lose in a given period. Set a realistic loss limit and check it regularly. Loss limits are an effective way to prevent chasing losses and to keep gambling as entertainment rather than a source of stress.

Time limits and account breaks

Session timers and time-out features let you limit how long you play in one sitting. If you need a longer pause, request an account break for a set number of days. Account breaks are reversible only after the chosen period ends, giving you space to reflect.

Self-exclusion

If you need to stop gambling for a prolonged period, you can choose self-exclusion. This prevents access to your account for a defined term and can be extended. If you require further assistance, speak to our support team for guidance on making the process effective.

Signs of problematic behaviour

Watch for signs such as betting more than you can afford, chasing losses, hiding activity from family, neglecting responsibilities or feeling anxious about gambling. If you notice these signs in yourself or someone else, act early and use the tools available.

Practical tips to stay in control

Set clear deposit and loss limits, schedule regular breaks, avoid gambling when stressed or tired and check your activity history regularly. Treat gambling as entertainment and decide in advance how much you can afford to lose.

Professional help and support organisations

If you need expert support, contact recognised organisations in the UK such as GamCare, GambleAware or Gamblers Anonymous. These groups offer confidential advice, helplines and local support services. If you feel at risk, please seek help promptly.